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Dog Grooming Polices 


                                                Dog Grooming Policies
Paws and Pamper has a New shop and location on 3355 Clark street. it's a Little green house on the corner of clark and McDonald 

Just down from the Great Burn Brewery and the New Petco Light. My Next store neighbor is Gugisberg Auto Repair

All Dogs are required to be up to date Rabies Paperwork at Drop off. 
Please wait for your telephone call telling you your pet is ready to be picked up, and please arrive promptly after you have been

called. This avoids overcrowding, confusion, and extra time needed to resume work on the dog on the table when there is an

unexpected arrival
Puppies and First timers 
Paws and Pamper will do everything possible to make your pets first time groom an enjoyable and positive experience. By working

very slowly, the groomer’s preference for the first groom is to introduce the grooming process to your pet. Groomer brushes,

bathes, and dries your pet, and then introduces the clipper by letting your pet see and smell, slowly rubbing clippers on their body before turning them on. The whole process is repeated with the clippers running. Some pets will accept this right away, while others may take more time. The groomer will do as much as possible this first time, without causing undo stress to your pet. Your pet may not be ready for a full haircut on their first visit. In this situation, your pet will be groomed as much as possible, based entirely on their patience and tolerance. This is a learning process where only positive repetition can prevail.

Ask us about our puppy package

Vaccination Records:  To protect the health and well-being of all dogs and cats at Paw and Pamper  we must verify proof that your pet is completely up to date on all of his or her shots & vaccinations before your 1st appointment. We will accept a typed receipt/record from your Veterinarian at the time of your 1st visit with the name and phone number of your Veterinarian.
Required Vaccination: Dogs: Rabies, Distemper, & (Parvo. Bordatella) is preferred for grooming but not necessary Cats: Rabies, Fvrcp, Leukemia   *Cats must have their shot & vaccinations 2 weeks prior to their appointment. Dogs must have their shot & vaccinations 24-48 hrs prior to their appointment.

“Business” before beauty:  Please take your pet to do it’s “business” before we begin ours. Because we have an “open play” style shop, it is imperative for the cleanliness and safety of all our furry clients that they be given an opportunity to relieve themselves prior to their appointment. Thank you for your understanding.

Matted Fur.:Shave Down and Mat Policy Dogs that are moderately/severely matted will be clipped short to start re-growth of new, undamaged coat.  The de-matting process is not only dangerous and inhumane, but nearly pointless after this level of grooming neglect.  De-matted hair is damaged and brittle and will only become matted again. Dematting can be a long and painful process. If we do not believe we can remove the mats in a timely manner or we feel your pet is in pain, we will not continue and will clip short/shave. We firmly believe grooming should be an enjoyable experience and will not put your pet through the discomfort of unnecessary de-matting.
Paws and Pamper does not de-mat cats.  Their skin is quite delicate and can be bruised, punctured or cut easily during the de-matting process.  Groomer will clip small mats out or you may opt for a full Lion clip Matted fur is fur that has become tightly knotted and unable to be brushed. Our groomers de-mat at their discretion. Severe mats will not be combed out due to the discomfort and / or extreme pain that it can cause the animal. Excessive de-matting can also cause irreversible skin damage. Such mats must be shaved. We do not leave mats on animals as it can lead to sores on the skin Paws and Pamper is not responsible for conditions revealed under matted fur or caused as a result of matted fur. Matted fur may cause irritated skin, sores, and other adverse conditions. Matted fur causes the skin to be more sensitive to grooming blades and, because the skin has not been able to "breathe", may result in a rash, sores, or cuts once uncovered. Matted fur increases the risk of cuts and nicks and cuts as it prevents blades from moving smoothly through the fur. Our strict de-matting policy puts all animals' health and comfort above cosmetics and aesthetics, when necessary. It is our effort to promote the ongoing health and comfort of all pets at our shop. We understand that many owners do not know that their pet is matted because the "top coat" seems touchably soft. Our groomers are trained professionals who can identify mats that are too tight to be combed. We offer a "back on track" program for matted animals so that we can help you maintain your pet's longer coat once it grows back
Matted Dog and Shave Down Policy
Shave Down and Mat Policy 
If you would like a shave down of ANY Length
If your dog is matted and you would like your dog shaved Down, if the groomer has to brush for 15 min on the dog it’s $15.00 for 15 min and I won’t do it longer than 30 min Ever. If your Pet cannot be de-mat humanly with brushing first. I will tell you it is “time to start over “and will ask permission to shave your dog down. Shaving a Dog may be Necessary due to matting or it may be a personal choice. Shaving Means “to Clip the Coat very close to skin, which gives it a “smooth” look.
Please Keep in mind that Shave Downs and Matted Coats Can cause or bring to light numerous health problems
-Loss of Hair Growth
-Bald Patches and or thin spots where skin is visible
- A different coat collar close to the skin I.E. a redcoat may be blonde after
--Coat growing back in different collars or textures
- Itching, scratching, biting, Shame, licking, shaking, twitching, spinning, rubbing,
-Hyper Pigmentation – a darking of the skin where the coat has not grown back
-Sunburn – may expose pre- exposed Sunburn
-Loss of Guard Coat – esp. In Double Coated Breeds.
-Hotspots can develop – Dog that have them prier can become worse

If the coat is matted you need to be aware the nicks, cuts, abrasions, razor burns, and all over skin irrition(s) are most likely. In a effort to help prevent these things from occurring, I groom the dog slowly, using the proper tools for removing the matting and following a skin soothing shampoo and conditioner. Extra charges Occur with shave downs and De-matting and the Final price won’t be given until completion. 
Drying Kennels. For your pet's safety - we DO NOT use closed box dryers or heated drying methods. Our grooming animals are dried in open-air, wire kennels with fans. Each animal is then blown dry by hand using high-velocity, Animals that do not accept blow dryers are kennel-dried only (may cause longer turn-around time and some remaining dampness

Flea Policy. In order to keep a flea-free facility, all animals found with fleas will be treated immediately, at owner's expense. Treatment is NOT a long-term preventative and should be followed by client's preferred oral or topical treatment after 24 hours.

Behavioral issues: We will make every attempt to groom uncooperative pets, but we may not be able to complete grooming on pets that pose a threat to themselves, other pets or our groomers. We reserve the right to decline a return appointment for pets whose behavior makes it unsafe for us to groom them.

Contagious?  For the safety of our other clients, please do not bring an animal that has any type of contagious skin issue, disease, fungus, or worms. If we identify any problem, we will ask that you pick up your pet immediately and pay for the portion of grooming that was completed.

Re-do policy: Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, I will be happy to make any adjustments when you pick-up your pet from his/her appointment. Once, however, you take your pet home from the appointment, any return visits will be treated as a new appointment and client will be charged a grooming fee of some kind.

Late pick up fees
I ask that you pick up your pet within one hour of receiving our call that your pet is ready.  We respect your time and assume you respect ours. We hope you understand that like you, we have family and plans after we leave our salon. We do know that “things happen” and therefore we give you a 5 minute cushion past our closing hour to pick up your furry baby. Anything past the 5 minute cushion we charge $10.00.00/minute for every 10.00 minute you are late past close of business.

Cancellation. We ask for 24 hours’ notice of appointment cancellation so that we may book other clients and conduct normal business.  A $35.00 fee applies to no shows and late cancelations. We allow two missed appointments. After that a credit card must be provided to book all future appointments. A $35.00 fee applies for all missed appointments.

Tipping Your Groomer
If you are pleased with the service you have received we encourage you to show your appreciation to your groomer. Although not required, a gratuity is a powerful way to say "I appreciate your work." Even a note from you, simply saying "thanks for a job well done" means a great deal.